Tours

Tours in Observv allow you to organize and showcase content within a property, combining Photos and Hotspots, and into a structured and interactive format. Whether you’re presenting a property to clients, documenting progress, or sharing detailed visual information, Tours provide a clear and efficient way to manage and share this content. 

Why use tours?

  • Organized presentation: Tours help you present property content in a clear and interactive format.
  • Flexible access: Define who can view and manage the Tour, from specific users to public audiences.
  • Streamlined collaboration: Tours make it easy to share information with clients, teams, or stakeholders.
  • Versatility: Adapt Tours for various purposes, such as marketing, project documentation, or internal reviews.

How To

Create a tour

Click the Properties icon.
Select the Property you want to create a tour of.
Click the Tours icon from within the property.
Select the Create Tour button.
In the Details tab, fill out the following information:
- Name: Enter the name of the tour.
- Tour Description: Optionally, add a description.
-Access Type: Select who can view the tour (Access Type cannot be edited once the tour is created)
  - Subject to permissions
     Anyone with property permissions can see this tour.
  - All Organization members
    Everyone in the organization can see this tour
  - All ObservV users
    Anyone with an ObservV account can see this tour (log-in required)
  - Public
    Anyone can view this tour (no log-in required)
- Managed by: Select who can edit the tour.
  -  Content managers and above: Content managers, team managers, account managers and account owners
  -  Team managers and above: Team managers, account managers and account owners
  - Account managers and above: Account managers and account owners
Select an Expiry date or choose This tour does not expire.
Choose to switch on HD photos to enable high-definition image viewing.
Choose Clustering if you want attached photos to be shown attached to the parent photo.
Choose whether to show the Date Taken or the Photo Name.
Once details are filled out, click Next.
In the Structure tab, select the floor and the hotspots you wish to include in the tour:
Select the floor and then select the hotspots.
- A green hotspot means it is included in the tour. 
- A red hotspot means it is not included in the tour. 
Add photos to the hotspots by clicking Add photos for each included hotspot.
Once all hotspots and photos are selected, click Next.
In the Opening view tab:
Set the photo a tour opens on by clicking the Select button.
Select the floor, hotspot and then choose from the included photos.
Click Save to save and close the tour editor.

Regenerate tour key

Click the Properties icon.
Select the Property containing the tour you want to regenerate the key for.
Click the Tours icon within the property.
Select the tour you want to regenerate the key for.
Click the Edit button on the tour's details page.
In the Details tab, locate and click Regenerate tour key.
A message will pop up warning that regenerating the key will invalidate any old links, causing anyone who had access via those links to lose access.
Select OK to confirm the regeneration or Cancel to cancel the action.
Once confirmed, the tour key will be regenerated, and the updated key will be required for new access.

Add or remove a hotspot in a tour

Click the Properties icon.
Select the Property containing the tour you want to edit.
Click the Tours icon from within the property.
Select the tour you want to edit from the list.
Click the Edit button.
Navigate to the Structure tab.
Select the floor you want to modify.
To Add a hotspot:
Click on the Red hotspot (not currently included) to turn it Green (included).
To Remove a hotspot:
Click on the Green hotspot (included) to turn it Red (not included).
Click Save to save and close the tour editor.

Add or remove a photo in a tour

Click the Properties icon.
Select the Property containing the tour you want to edit.
Click the Tours icon from within the property.
Select the tour you want to edit from the list.
Click the Edit button.
Navigate to the Structure tab.
Select the floor and hotspot where you want to add or remove a photo.
To Add a photo:
Click Add photos for the chosen hotspot and select the photos you want to include.
To Remove a photo:
Click Add photos for the chosen hotspot and select the photos you want to remove.
Click Save to save and close the tour editor.

Edit a tour

Click the Properties icon.
Select the Property containing the tour you want to edit.
Click the Tours icon from within the property.
Select the tour you want to edit from the list.
Click the Edit button.
In the Details tab, you can edit:
- Name: Edit the name of the tour.
- Tour Description: Add or editthe tour's description.
- Managed by: Change who can edit the tour.
- Expiry date: Edit the expiry date or choose if the tour never expires.
- HD photos and Clustering: Switch these options On/Off as needed.
- Choose whether to show the Date Taken or the Photo Name.
Note: The Access Type cannot be edited once the tour is created.
Click Save to save and close the tour editor.
 

Delete a tour

Click the Properties icon.
Select the Property containing the tour you want to delete.
Click the Tours icon from within the property.
Select the tour you want to delete from the list.
Click the Edit button.
Click the Delete tour button on the Details tab.
Confirm that you want to delete the tour .
Note: Once a tour is deleted, it cannot be recovered, and all associated URLs will be invalid.

Share a tour

Click the Properties icon.
Select the Property containing the tour you want to share.
Click the Tours icon from within the property.
Select the tour you want to share from the list.
Click the View button..
Once the tour is open, copy the URL from the address bar of your browser.
Share the copied link with anyone you want to give access to the tour.
- The URL shared will open the tour on the photo and orientation that was visible when you copied the link. 
- Access to the tour will depend on the Access Type set in the tour's settings. 
- If the tour is public, anyone with the link can view it. 
- For restricted access types, only users with the appropriate permissions will be able to view the tour.

View a tour

Click the Properties icon.
Select the Property containing the tour you want to share.
Click the Tours icon from within the property.
Select the tour you want to share from the list.
Click the View button..
- The tour will open in a new tab.
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